• Design systems
  • Usability testing
  • Built the first shared design system for three product teams
  • React components
  • Storybook
  • Shipped 40 accessible React components with docs
  • Patient journeys
  • Service design
  • Mapped intake from referral to first visit with clinic staff
  • WCAG 2.1 AA
  • Design tokens
  • Took the patient portal to WCAG 2.1 AA
  • Information architecture
  • Workshops
  • Reworked account navigation around how customers named things
  • Prototyping
  • Angular
  • Prototyped the new transfer flow in Angular
  • Research ops
  • Plain language
  • Set up research with residents for three city services
  • Web components
  • Performance
  • Cut form load time in half with web components